blue sreen at the end of "finalize disk" with DLA
help...got a new lenovo t61 with XP Pro (type 8897cto), has been working fine for a month but since yesterday i am getting the infamous blue screen (though no death yet) when i create a cd using the pre-loaded dla during the final step: "finalize disk"
details-a. steps leading to blue screen:1. format new cd using 'quick format' option of dla2. drag files to the drive3. right-click on drive and choose 'finalize disk'----the disk appears to do something but then the blue screen appears and the disk is ejected.
b. message on blue screen: windows encountered a problem that it could not fix and is shutting down-- no numbers or codes (since the pc reboots automatically, i have to read fast
c. the pc automatically reboots ok
d. after reboot, the usual message about sending an error report appears. the only thing i could get out of tracking the error details is that it is because i have installed a new hw or sw but i have NOT done either. there was a ref to an article q322205 but that does apply as i have not connected any new hardware.
e. pc works fine for all other functions- email, browsing, msword..
any suggestions??
thanks
November 5th, 2007 8:37am
Hi,
To provide a good service to our customer, we have different specialty/area for different kind of issue. It looks as if it is a XP machine, so please submit it to our XP newsgroup so that we can help to resolve the issue more efficiently.
For your reference, I have included the following link for you to submit XP case:
http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx
Thank you for your understanding and cooperation.
Sincerely,
Joson Zhou
Microsoft Online Community Support
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November 6th, 2007 11:42am